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The Customer Signs Your Paycheck by Frank Cooper

The Customer Signs Your Paycheck by Frank Cooper
  • #: 104228
  • Price: $16.99 In Apple Store
  • Category: Books
  • Updated: 2010-05-28
  • Current Version: 3.0.3
  • 3.0.3
  • Size: 7.00 MB
  • Language: English, Swedish
  • Seller: ScrollMotion, Inc
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
  • © Copyright ScrollMotion 2009
  •  Add to Favorite apps

 

Description

The Customer Signs Your Paycheck

Frank Cooper

McGraw-Hill

August 17, 2009

Positive Service Gets Positive Results—

Every Time!

Customer loyalty is becoming harder to establish and just as difficult to

maintain. This is truer than ever in today’s hyperdigital world, where a single

customer venting his or her dissatisfaction on a blog or social network can

amass an army of anti- you activists—and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customer

contentment during every interaction. Inside, Frank Cooper examines the

elements at the heart of quality customer service, which begin with selfawareness

and confidence. You’ll learn:

The 10 commandments for customer relations

Eight habits to help you get ahead

The easiest way to handle customer complaints

A simple method for remembering names

You’ll immediately take note of dramatic changes in the way you deal with

difficult personalities, customer complaints, and other challenges that come

with the territory.

Why drive customers to the competition? It really is easy to provide superb

service, even when dealing with today’s highly empowered and demanding

customer.

About Iceberg

The Iceberg Reader revolutionizes the reading experience, making it easier than ever to browse, buy and enjoy books.

Features

- Attractive interface provides a natural reading experience with full pagination.

- Table of Contents incorporates one click navigation.

- Vertical and horizontal page orientation.

- Adjust font size with a pinch, text reflows automatically.

- Search the text within a book.

- Create margin notes with user notation.

About McGraw-Hill

McGraw-Hill authors represent the leading experts in their fields & are dedicated to improving the lives, careers, & interests of readers worldwide.

About Scrollmotion

ScrollMotion, creator of the Iceberg Reader, is a content technology company based in New York City. For more information, visit www.scrollmotion.com.

Support

If you have any technical problems please email us at icebergsupport@scrollmotion.com before you post a review.

What's New in Version 3.0.3

- Minor book fix
- Improved book appearance

iPhone Screenshots

The Customer Signs Your Paycheck by Frank Cooper iPhone Screenshot 1
The Customer Signs Your Paycheck by Frank Cooper iPhone Screenshot 2

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The information may be outdated (2011-04-12 08:02:13). For actual information go to iTunes

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